Processing & Shipping
- MADE-TO-ORDER ITEMS: Up to 4 weeks before shipment from date purchased
- PRE-ORDER ITEMS: 1-2 weeks before shipment from date purchased
- READY-TO-SHIP ITEMS: 1-3 days before shipment from date purchased
Here at Mi Gente Clothing, each product is described as follows:
You can easily find this information by reading the description under each product. Always leave the date needed in the notes; it's extremely helpful in making sure your item ships on time. For questions, please submit an email via our contact form.
PLAN ACCORDINGLY IF YOU NEED SOMETHING BY A SPECIFIC DATE! Waiting until the week before you need something isn't good for you or me. Please place your order 4-5 weeks in advance. We have high order levels and work hard to make sure you get your items on time. Items are sent out within the time frame noted above, as well as on each product description. Once shipped, it will arrive in 2-4 days via USPS priority mail. This applies to U.S. customers ONLY.
*Pre-made items are shipped within 1-3 days of order through USPS priority mail.
If you're ordering internationally, products should be ordered 7-8 weeks ahead! All international orders will be sent first class mail. Most international orders will arrive in 10 or more days. If you are interested in a faster shipping time, please contact us. We are NOT responsible for any charges you incur such as taxes and customs fees.
LOST, STOLEN, & UNDELIVERED SHIPMENTS
*USPS failures are not a fault of Mi Gente Clothing or a reflection of our level of dedication to our customers. We offer several shipping options:
PRIORITY SHIPPING comes with a tracking number and insurance. The insurance is with USPS, not Mi Gente Clothing. This option arrives in 2-3 days after we drop off at USPS. If a package doesn't arrive, YOU the buyer are responsible for contacting USPS.
First Class 3-7 Day Mail. This option is not insured by USPS, and you assume all responsibility and liability if the package is lost. If a package doesn't arrive, YOU the buyer are responsible for contacting the USPS.
*Mi Gente Clothing is NOT responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are the responsibility of the buyer. Always contact USPS for a discrepancy and to ask about insurance if it is lost or undelivered.
MI GENTE DOES NOT OFFER INSURANCE ON PACKAGES. WE ARE NOT RESPONSIBLE ONCE THEY LEAVE OUR FACILITY.
*We are not the mail carriers - we are the company who shipped it for you. Please do not contact and blame us for an undelivered package. If we marked your package as shipped and included the tracking number, we did our part in the order process. We are not in charge of delivering the package to you. Please contact your local USPS office in such cases like this.